Our Policies

At Creole Amour Laser Studio, we take great care in preparing and packaging your order so that it arrives safely and on time. Please review our shipping policy before placing your order:

Shipping & Delivery Policy

Processing & Shipping Times

Once orders have shipped, A shipping confirmation email containing a link to track the shipment is sent.

Shipping timelines vary depending on carrier and destination. Standard ground shipping generally takes 1 -2 business days within Louisiana, and 2 -3 business days in the surrounding states and 3 -6 days in the US.

We are not responsible for carrier delays caused by weather, holidays, or other circumstances beyond our control.

Delivery Estimates

Any delivery dates provided are estimates only and are not guaranteed.

We strongly recommend placing orders well in advance of your event to ensure timely arrival.

We also offer expedited shipping options at checkout. Please note that we are not liable for any shipping delays, loss of package(s), etc. and are beyond our control.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging, inside and out, and item(s). We will work with you to file a claim with the carrier and determine the best resolution.

Creole Amour Laser Studio is not responsible for packages that are lost, stolen, or delayed once they are with the shipping carrier.

Event Deadlines

If you have a rush order, please let us know before placing your order so we can advise on the best shipping method. Expedited shipping may be available for an additional fee.

Local Pickup/Delivery

Local pickup and/or delivery options are available at checkout. Delivery and installation can be coordinated with our team for your event.

We happily accept returns on unused, non-personalized/ or non-custom items with attached tags/ in original packaging

Returns & Exchanges

Custom + Personalized items

Custom/ personalized orders and items are final sale and are not eligible for return unless damaged during shipping. In the event that your item is damaged upon receiving your item, please provide a photo of damage upon delivery. 

Hassle-Free Returns & Exchanges

For items eligible for returns, our return/ exchange policy lasts 7 days.

For returns credited in the original method of payment, returns must be initiated within 3 days of delivery and returned within 7 days of receipt/ delivery date. Unfortunately, returns initiated after 3 days cannot be returned.

Gifts

If the item was marked as a gift when purchased and shipped directly to you (gift recipient), you’ll receive a gift credit for the value of your exchange. Once the returned item is received, a gift certificate will be emailed to you.

 Exempt

Types of goods that are exempt from being exchanged: Gift cards and personalized items.

Please contact Customer Service at help@calaserstudio.com for returns, exchanges or if you have any questions or concerns.

Store Credit (if applicable)

If you are issued a store credit, you will receive an email from customer service with the code and information for your store credit. Store Credits can be used in full at once or used at different times until the remaining balance is gone.

How do I return/ exchange an item? 

  • To be eligible for a return/ exchange, your item must be unused, non-personalized or or non-custom and in the same condition that you received it.
  • Keep the original packaging.
  • Any free gifts shipped with order must be returned as well, or the price of your refund will be adjusted to reflect the retail price of the gift (does not include exchanges).
  • To complete your return we require proof of purchase.
  • Exchanges are based on product availability and may incur additional charges based on price differences . 
  • Request a return at here and please include your order number.
  • We recommend you inquire about your return via email at help@calaserstudio.com  before starting the return process.