1. What is your turnaround time?
Our current turnaround time (production, not including shipping) can range from 5 - 14 days depending on the product.
2. Do you make custom orders?
Of course! If you fill out the form here telling us more about your idea, we can get back to you with a quote or answering any questions you may have.
3. What if I need a larger quantity than what is available on the site?
Just send us a message through our Custom Designs Form, and will get back with you on information your specific needs.
4. Do you offer digital proofs?
Yes, we offer digital proofs with all custom designed orders to be okayed before production.
5. How are your items handmade?
After designing and laser cutting, many products are assembled and finished by hand, which can include sanding, gluing, and polishing, as a result, you may see small areas of glue residue, etc. on the backs of some products and in small areas. This is because of the handmade nature of our products.
6. How does local delivery work?
Local delivery is offered at checkout to customers in the Orleans and Jefferson Parish areas, and it works similar to normal mail/package delivery. Small packages will be delivered in the mailbox and larger packages will be left at the front door/ porch unless a designated area is requested. You'll receive a email once your order is out for delivery and again when the your order has been delivered.
7. I never received my packaged or it was stolen.
Unfortunately, Creole Amour Laser Studio is not responsible for any lost or stolen packages, but each order is shipped with a tracking number. If your package has not been delivered, you should contact the carrier with your tracking number for information or to file a claim.
8. I'm sending my order as a gift. Can I add a gift message and can you send gift receipts?
Yes, we sure can! When you add your order to the cart, you'll see an option to add a note or gift message. When we ship your order, we'll add a gift receipt with your gift message.
9. Looking for custom order information?
10. Looking for shipping and delivery information?
11. Looking for information on our hassle free return policy?