Custom Order Info & Policy

Personalized/Custom Orders: 

All personalized and custom orders are FINAL SALE

Personalized items are available on the Creole Amour Laser Studio site that require information to personalize the item ordered.

 Custom items are items designed and created based on the customer's ideas and are not readily available on the Creole Amour Laser Studio site to order.


Digital Proofs: 

Complimentary Proofs are included with all personalized / custom orders and must be approved prior to production of any personalized/custom items. Proofs approved after 12pm will begin production the next business day.

Personalized Orders:

  • 1 digital proof is provided and included per order
  • 1 minor revision
  • Each additional proof is subject to a $5 design fee

 

Custom Orders: 

  • 1 digital proof with at least 2 design options
  • 1 minor revision
  • Each additional proof is subject to a $5 design fee

Personalized/Custom orders are produced exactly as approved, and is the buyer's responsibility to confirm that all aspects of the design are correct.


Turnaround Times: 

All turnaround times are an estimation and can vary.

  • Proofs: 1-3 business days to receive digital proofs
  • Production: 3 - 5 business days on small items & 5 - 14 days on large items
  • Order Shipment: 1-3 days after production

Rush orders placed less than 10 days to the event date can incur a rush order fee.

Order Cancellation Policy: 

Orders that have gone into production cannot be canceled.

  • Orders canceled after proofs have been sent but prior to production can be canceled minus 50% of the order total to cover design time and fees.