Custom Order Info & Policy

Personalized/Custom Orders: 

All personalized and custom orders are FINAL SALE

Personalized items are available on the Creole Amour Laser Studio site that require information to personalize the item ordered.

Custom items are items designed and created based on the customer's ideas and are not readily available to order on the Creole Amour Laser Studio.

Inquires, Quotes & Invoices: 

To inquire about custom orders or custom colors and/or quantities of an existing item please fill out our Custom Order Inquiry form.

• Inquiries
• Please allow 24 - 48 hours response time to inquiries. Most inquiries are answered on Mondays - Tuesdays; During extremely busy times, please allow longer response times to inquires. 
• Quotes
• Quotes are sent out for order inquires once all details for the order are confirmed.
• Invoices
•  Invoices sent for custom orders are valid for 48 hours for non-rush orders and 2 hours for rush orders. Invoices that are not paid within the given time frame will be cancelled and must be resent if there is availability.

Digital Proofs: 

Complimentary Proofs are included with all personalized / custom orders and must be approved prior to production of any personalized/custom items. Proofs approved after 12pm will begin production the next business day.

Personalized Orders:

• 1 digital proof is provided and included per order
• 1 minor revision
• Each additional proof is subject to a $5 design fee

Custom Orders: 

• 1 digital proof with at least 2 design options
• 2 minor revisions
• Each additional proof is subject to a $5 design fee

Personalized/Custom orders are produced exactly as approved, and is the buyer's responsibility to confirm that all aspects of the design are correct.

Turnaround Times: 

All turnaround times are an estimation and can vary. Please note that shipping times are not included in our production time

• Proofs: 5 - 7 business days to receive digital proofs
• Production:
• 3 - 5  business days on non custom/ non personalized items
• 7- 10 days on custom and semi-custom small items
• 14 - 21 days on large items or large orders.
• Order Shipment: 1-3 days after production
• Local Pickups:
• Monday – 10am - 3pm
• Tuesday – 10am - 4pm
• Wednesday – By Appointment
• Thursday – 10am - 5pm
• Friday- 10am - 5pm
• Saturday - By Appointment
• Local Delivery: We currently are not offering local delivery

Rush Orders:  

• Rush orders placed less than 14 days to the need-by date will incur a rush order fee of 15% (but no less than $15) - 50% of the total order cost.
• Please note rush fees are not based on the initial date of inquiry. It is based on the date of payment. 
• Rush order communication: It is very important for quick replies and approvals for rush orders as payment, design approval, and production must happen in a short amount of time. As a result, rush order invoices are only valid the day it was sent, and is void if payment is not received. The rush fee can increase or it may be possible that we can no longer accommodate your request.

Order Cancellation Policy: 

Orders that have gone into production cannot be canceled.

• Orders canceled after proofs have been sent but prior to production can be canceled minus 50% of the order total to cover design time and fees.