Custom Order Info & Policy

Personalized/Custom Orders: 

All personalized and custom orders are FINAL SALE

Personalized items are available on the Creole Amour Laser Studio site that require information to personalize the item ordered.

Custom items are items designed and created based on the customer's ideas and are not readily available on the Creole Amour Laser Studio site to order.


Digital Proofs: 

Complimentary Proofs are included with all personalized / custom orders and must be approved prior to production of any personalized/custom items. Proofs approved after 12pm will begin production the next business day.

Personalized Orders:

  • 1 digital proof is provided and included per order
  • 1 minor revision
  • Each additional proof is subject to a $5 design fee

 

Custom Orders: 

  • 1 digital proof with at least 2 design options
  • 2 minor revisions
  • Each additional proof is subject to a $5 design fee

Personalized/Custom orders are produced exactly as approved, and is the buyer's responsibility to confirm that all aspects of the design are correct.


Turnaround Times: 

All turnaround times are an estimation and can vary.

  • Proofs: 1-5 business days to receive digital proofs
  • Production:
    • 3 - 5  business days on non custom/ non personalized items
    • 7- 10 business days on small items
    • 10 - 14 business days on large items.
  • Order Shipment: 1-3 days after production
  • Local Deliveries are made on Thursdays & Fridays

Rush Orders:  

  • Rush orders placed less than 10 days to the event date will incur a rush order fee of $15 - $50 depending on the item and the quantity.
  • Please note rush fees are not based on the initial date of inquiry. It is based on the date of payment. 
  • Rush order communication: It is very important for quick replies and approvals for rush orders as payment, design approval, and production must happen in a short amount of time. As a result, rush order invoices are only valid the day it was sent, and is void if payment is not received. The rush fee can increase or it may be possible that we can no longer accommodate your request.

Order Cancellation Policy: 

Orders that have gone into production cannot be canceled.

  • Orders canceled after proofs have been sent but prior to production can be canceled minus 50% of the order total to cover design time and fees.